Continuous Improvement refers to activities which promote the ongoing improvement of products, services or processes. A good continuous improvement process will achieve demonstrable progress over the lifetime of a contract, achieving regular incremental gains but also facilitating breakthrough innovations and bringing new opportunities to light.
Continuous improvement is a key element of your company's overall approach to Performance Management and should be included in this context within your proposal. By setting out your approach to continuous improvement, you show Buyers that you are committed to maintaining the highest possible standards and to bringing added value to your clients.
Primary features of an effective continuous improvement process are:
- Performance measurement against key metrics (KPIs)
- Regular performance audits and collection of client feedback
- Knowledge sharing between managers, key personnel and client stakeholders
- Ongoing training and upskilling of personnel to embed Best Practices
- Identification of risks and opportunities, followed up by prompt action
- Implementation of improvement plans
- Clearly defined process for managing organisational change
Below is a template text on Continuous Improvement which you can modify to suit your own business context and best practices.