Client Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.
Client satisfaction is seen as a key measure of successful service delivery within a business, and is typically discussed in the context of your approach to managing your relationship with the buyer. It is also recommended to include measures of client satisfaction in your key performance indicators. In a competitive marketplace where businesses compete for customers, client satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Below is a template text which you can modify to suit your own business context.